Refund policy

Date of last update: 03.08.2026

This Policy sets out the rules concerning withdrawal from the contract, order cancellations, complaints and refunds in the ABAR INTERIOR ART online shop, operating at abar.art.

1. Contact details

Seller:

ABAR Eksport-Import Bogdan Kamiński
ul. Podgórna 11A
05-074 Nowy Konik
NIP: 5320016844
REGON: 010486360

E-mail address for contact, complaints and matters related to orders:

office@abar.art

Address for sending goods, subject to prior arrangement with the Seller:

ABAR Eksport-Import Bogdan Kamiński
ul. Podgórna 11A
05-074 Nowy Konik

2. Paintings made to individual order

The paintings offered in the ABAR INTERIOR ART shop are made only after the Customer places an order, in accordance with the configuration chosen by the Customer and the specification indicated on the product page.

The individual specification may include in particular:

the selected format or dimensions of the painting,
the type of substrate,
the selected colour variant,
the type, colour or method of making the frame,
the method of finishing the painting,
other parameters selected or accepted by the Customer when placing the order.

Each such painting is a non-prefabricated product, made to the Customer's specification or serving to meet the Customer's individualised needs.

3. No right of withdrawal from the contract

In accordance with Article 38(1)(3) of the Act of 30 May 2014 on consumer rights, the right to withdraw from a distance contract does not apply to a contract the subject of which is a non-prefabricated item, manufactured to the consumer's specification or serving to meet the consumer's individualised needs.

Accordingly, paintings made to individual order cannot be returned under the 14-day right of withdrawal from the contract.

The ABAR INTERIOR ART shop also does not operate a voluntary 30-day returns policy for paintings made to individual order.

The return of a full-value painting is not possible in particular for the following reasons:

a change in the purchasing decision,
the painting not matching the interior decor,
the Customer selecting the wrong size,
the selection of the wrong variant, colour, frame or finish,
the inability to hang the painting in the intended place,
differences in the perception of colours resulting from the settings of a monitor, telephone or other device, provided that the received product conforms to the description and the accepted specification.

The above exclusion does not limit the Customer's right to submit a complaint if the received painting does not conform to the contract, is damaged, defective or differs from the order placed.

4. Order cancellation before production begins

After an order is placed, it is forwarded for fulfilment and production.

A Customer who wishes to cancel an order should contact the Seller immediately at:

office@abar.art

Cancellation of an order may be possible only subject to obtaining the Seller's consent and on condition that production of the painting has not yet begun and costs related to its individual manufacture have not yet been incurred.

As a rule, once production has begun, cancellation of the order is not possible.

If cancellation of the order is accepted, the Seller will inform the Customer of the method and time limit for refunding the payment made.

5. Checking the parcel after delivery

The Customer should check the condition of the parcel immediately upon receipt.

If the packaging is damaged, dented, torn, wet or bears other visible signs of damage, we recommend:

taking photographs of the packaging before opening it,
taking a photograph of the shipping label,
checking the painting in the presence of the courier, if possible,
drawing up a damage report with the carrier,
retaining the packaging and transport protections,
sending a notification immediately to office@abar.art

For the efficient handling of the matter, we recommend reporting transport damage within 48 hours of receipt of the parcel.

The 48-hour period is organisational in nature and does not limit the Customer's statutory rights related to the non-conformity of the goods with the contract.

6. Damaged, defective or incorrect product

The Customer should contact the Seller if:

the received painting is damaged,
the painting has a manufacturing defect,
a painting other than the one ordered has been delivered,
the size, frame, finish or another parameter does not correspond to the confirmed order,
the parcel is incomplete,
the product is otherwise not in conformity with the contract.

The notification should be sent to:

office@abar.art

In the notification, it is advisable to provide:

the Customer's full name,
the order number,
the date of receipt of the parcel,
a description of the identified problem,
an indication of the preferred method of resolving the matter,
photographs of the entire painting,
photographs of the damage or defect,
photographs of the packaging and transport protections, if the problem may be related to transport.

A fiscal receipt is not the only possible proof of purchase. The Customer may also confirm the purchase, for example, with the order number, an e-mail confirming the order, an invoice or proof of payment.

7. Complaints on the grounds of non-conformity of the goods with the contract

The fact that a painting made to individual order cannot be returned does not exclude the Seller's liability for the conformity of the product with the contract.

If the goods do not conform to the contract, a Customer who is a consumer or an entrepreneur benefiting from consumer rights may, under the rules arising from the applicable laws, request:

repair of the product, or
replacement of the product.

In the cases specified by law, the Customer may also submit a declaration regarding:

a price reduction, or
withdrawal from the contract due to a material non-conformity of the goods with the contract.

The Seller shall bear the reasonable costs of repairing or replacing the product, including the costs of transport, labour and materials.

The Seller will respond to a consumer complaint within 14 days of the date of its receipt.

8. Sending the complained-about product

The Customer should not return the painting independently without prior contact with the Seller.

After accepting the notification, the Seller will provide the Customer with information concerning:

the method of securing the painting,
the method and date of collection of the parcel,
the shipping address,
any shipping label,
the further course of the complaint procedure.

Goods sent without prior arrangement may not be properly identified, which may extend the handling of the matter.

In the case of a justified complaint, the Seller shall bear the costs of collecting or returning the painting.

9. Refund of payment

A refund of payment may occur in particular in the event of:

accepted cancellation of the order,
an accepted complaint resulting in a price reduction,
an accepted complaint resulting in withdrawal from the contract,
the Seller being unable to fulfil the order,
cancellation of the order by the Seller.

The refund of payment will be made using the same method of payment used by the Customer, unless the Customer expressly agrees to a different method of refund that will not involve any additional costs for the Customer.

In the event of withdrawal from the contract due to a material non-conformity of the goods with the contract, the refund of the price will be made without undue delay, no later than within 14 days from the date on which the Seller receives the product or proof of its return.

The time taken for the funds to be credited may depend on the bank, card operator or payment operator used by the Customer.

10. Products purchased by entrepreneurs

In the case of purchases made by entrepreneurs to whom consumer law provisions do not apply, the return of a full-value product is possible only subject to prior arrangement and obtaining the Seller's written consent.

The above provision does not limit the Seller's liability to the extent arising from mandatory provisions of law and an individually concluded agreement.